Carpet Cleaning N8 Service Terms and Conditions
These Terms and Conditions govern the provision of carpet, upholstery, rug and related cleaning services by Carpet Cleaning N8 to residential and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, company or organisation requesting or receiving services from Carpet Cleaning N8.
Company means Carpet Cleaning N8, the cleaning service provider.
Services means carpet cleaning, rug cleaning, upholstery cleaning, stain removal and any other related services that the Company agrees to provide to the Customer.
Premises means the property or location at which the Services are to be carried out.
Agreement means the contract between the Customer and the Company for the provision of Services, comprising these Terms and Conditions and the details of the booking confirmed by the Company.
Scope of Services
The Company will provide the Services described in the booking confirmation and in accordance with these Terms and Conditions. The scope of the Services may include hot water extraction, steam cleaning, dry carpet cleaning, spot and stain treatment, deodorising, and related cleaning tasks as agreed at the time of booking.
The exact methods and products used will be determined by the Company, taking into account the type and condition of the carpet, rug or upholstery, any manufacturer guidelines notified by the Customer, and applicable health and safety requirements.
Booking Process
Bookings may be made by the Customer through the Company’s accepted channels as indicated on its promotional materials or website. By requesting a booking, the Customer confirms that they are at least 18 years of age and authorised to enter into the Agreement for the Premises in question.
The Customer must provide accurate information regarding the Premises, the areas and items requiring cleaning, access arrangements, parking availability, and any particular concerns such as existing stains, damage, or delicate fabrics. The Company may rely on the information provided when preparing a quote or confirming the booking.
A booking is not considered accepted until it has been confirmed by the Company. Confirmation may be provided verbally or in writing, including confirmation of the date, time window, location, scope of Services, and any applicable charges. The Company reserves the right to refuse any booking at its discretion.
Where the Services require an on-site assessment, any estimate given in advance is indicative only and may be adjusted at the Premises once the technician has inspected the items and confirmed the actual work required.
Prices and Quotations
The price for the Services will ordinarily be provided to the Customer in advance based on the information supplied, including the approximate size and number of items to be cleaned. All prices are stated in pounds sterling and are subject to any applicable taxes or charges that may be imposed by law.
The Company may amend a quotation before or at the time of service if the information initially provided was inaccurate, incomplete, or misleading, or if additional areas, items or treatments are requested by the Customer. Any such changes will be notified to the Customer as soon as reasonably practicable.
Promotional prices, discounts and offers are subject to availability, may be withdrawn at any time, and cannot usually be combined unless explicitly stated.
Access, Parking and Customer Obligations
The Customer must ensure that the Company and its technicians have safe and reasonable access to the Premises at the agreed time, including clear access to the areas and items to be cleaned. The Customer is responsible for providing or arranging suitable parking close to the Premises where required, and for any parking costs unless otherwise agreed.
The Customer must remove small furniture, fragile items, valuables, and personal possessions from the cleaning areas prior to the arrival of the technician, unless a specific arrangement has been agreed. While the Company may assist in moving light furniture where safe to do so, this is at the sole discretion of the technician and is not guaranteed.
The Customer must inform the Company in advance of any known hazards at the Premises, including but not limited to loose floor coverings, poor lighting, trip hazards, presence of pets that may cause obstruction, or any known allergies or sensitivities to cleaning products.
The Customer is responsible for notifying the Company of any manufacturer guidelines or warranties that might be affected by the cleaning process, and of any pre-existing damage, discolouration, shrinkage or wear affecting the carpets, rugs or upholstery.
Payments and Invoicing
Unless otherwise agreed, payment for the Services is due on completion of the work on the day of service. The Company may accept various forms of payment, such as cash, card or bank transfer, subject to availability and any limits communicated in advance.
For commercial Customers and certain larger or recurring bookings, the Company may agree alternative payment terms, which will be specified on the invoice or booking confirmation. Invoices are payable by the due date stated. The Company reserves the right to charge interest on late payments at the maximum rate permitted by applicable law and to recover reasonable collection costs.
The Company may require a deposit or prepayment for certain bookings, such as larger jobs, longer appointments, or services scheduled during peak periods. Any required deposit must be paid by the deadline specified, failing which the Company may cancel the booking.
All amounts due to the Company must be paid in full without set-off, deduction or withholding, except as required by law.
Cancellations and Rescheduling
The Customer may cancel or request to reschedule a booking by giving as much notice as possible through one of the Company’s accepted communication channels. Specific notice periods may be indicated on the booking confirmation.
If the Customer cancels or reschedules with reasonable notice, any deposit or prepayment may, at the Company’s discretion, be refunded or applied to a future booking. If the Customer cancels with insufficient notice, the Company reserves the right to retain all or part of any deposit or to charge a cancellation fee reflecting the time reserved and costs incurred.
Where the Company is unable to attend the booking due to circumstances beyond its reasonable control, such as extreme weather, transport disruption, technician illness, accidents, or equipment failure, it will notify the Customer as soon as practicable and offer to reschedule the appointment at a mutually convenient time. The Company will not be liable for any indirect loss arising from such cancellation or rescheduling.
If the Customer fails to provide access to the Premises at the agreed time, or if the technician is unable to carry out the work because of circumstances within the Customer’s control, the Company may treat the booking as cancelled by the Customer and charge a missed appointment or cancellation fee.
Service Standards and Limitations
The Company will provide the Services with reasonable care and skill and in accordance with industry practices. However, the Customer acknowledges and agrees that:
Some stains, odours and marks may be permanent and cannot be fully removed. No guarantee is given that all stains or defects will be eliminated.
Results will depend on the age, condition, fibre type, and previous maintenance of the carpet, rug or upholstery, as well as the nature of the stain or soiling.
Existing damage, wear, fading, discolouration, loose seams, weakened fibres or shrinkage may become more visible after cleaning and do not constitute damage caused by the Company.
The Customer must follow any aftercare instructions given by the technician, including guidance on drying times, ventilation and use of the cleaned areas.
Customer Complaints
If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as reasonably possible, ideally within 24 hours of completion. The Company may request photographs or an opportunity to inspect the work at the Premises.
Where a complaint is found to be justified, the Company may, at its discretion, offer to re-clean the affected area, provide a partial refund, or make another reasonable adjustment. Any such remedies are offered without prejudice and subject to the limitations of liability set out in these Terms and Conditions.
Liability and Insurance
The Company will maintain suitable insurance cover in respect of its public liability and, where applicable, employer’s liability. Details of insurance can be provided on request.
Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.
Subject to the foregoing, the Company will not be liable for loss or damage arising from:
Pre-existing defects or conditions in carpets, rugs, upholstery or other items.
Failure of the Customer to inform the Company of relevant information, including manufacturer instructions, pre-existing damage, or special requirements.
Use of the Premises or items contrary to the technician’s aftercare advice, including walking on carpets before they are fully dry.
The Company’s total liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, is limited to the lesser of the cost of re-supplying the affected Services or the total amount paid by the Customer for those Services.
The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of revenue, loss of opportunity or loss of enjoyment.
Waste, Environmental and Regulatory Compliance
The Company will take reasonable steps to ensure that its cleaning operations are conducted in accordance with applicable environmental, health and safety, and waste management regulations in the United Kingdom.
The Customer acknowledges that certain waste materials, including contaminated water, used consumables and packaging, may be generated during the Services. The Company will dispose of such waste in line with relevant regulations. Where waste must remain at the Premises for any reason, the Customer will be advised accordingly and is responsible for its subsequent handling and disposal.
The Company uses cleaning agents and methods that are selected with regard to effectiveness and regulatory compliance. Safety data and product information can be made available on request. The Customer must inform the Company before the start of the work if any occupants of the Premises have particular sensitivities or allergies that may require the use of specific products.
The Customer agrees not to request or require the Company to act in any way that would breach applicable laws or regulations relating to waste disposal, environmental protection, or health and safety.
Force Majeure
The Company will not be in breach of the Agreement or liable for delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances or causes beyond its reasonable control. These may include, without limitation, extreme weather, flooding, fire, strikes, lockouts, industrial disputes, acts of terrorism, civil commotion, public health emergencies, and disruption to transport or utilities.
In such circumstances, the Company may suspend the Services and will use reasonable endeavours to notify the Customer and to resume the Services as soon as reasonably practicable.
Privacy and Data Protection
The Company will handle personal data supplied by Customers in accordance with applicable data protection laws in the United Kingdom. Personal data may be used for the purposes of managing bookings, delivering Services, processing payments, and handling complaints or enquiries.
The Customer is responsible for ensuring that any personal information provided is accurate and up to date. The Company will take reasonable measures to safeguard such information against unauthorised access or disclosure.
Amendments to These Terms
The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect when published or otherwise communicated and will apply to new bookings from that date. The version in force at the time of confirmation of a booking will normally govern that particular Agreement.
Severability
If any provision or part-provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or other competent authority, that provision or part-provision shall be deemed deleted but shall not affect the validity and enforceability of the remaining provisions.
Governing Law and Jurisdiction
These Terms and Conditions, and any Agreement between the Customer and the Company, are governed by and shall be construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Agreement, or the Services, including any non-contractual disputes or claims.
By proceeding with a booking, the Customer confirms that they have read, understood and agree to these Terms and Conditions.
